Imagine heading out for a quiet dinner in Florida, expecting a friendly greeting and decent service, only to sit down, wait. And wait, and then leave after just 15 minutes. That’s exactly what happened to a local couple at an Outback Steakhouse recently, and thanks to TikTok, the internet is now buzzing.
The scene starts innocently enough. The couple sits down with menus in hand, expecting someone to take their order. But no one from the staff acknowledges them. Not a word, not a glance, not a hint of attention. And here’s the kicker. The restaurant wasn’t even busy.
Fifteen minutes ticked by. No service. Fifteen minutes too long. Gangsta Gramps, the TikTok user documenting the ordeal, decided enough was enough and walked out with his wife.
BJ’s Restaurant Saves Florida Couple’s Night
They didn’t just storm off into the night. They headed to BJ’s Restaurant. The couple praised BJ’s for its friendly staff, good food, and fair prices. Even BJ’s official account commented on the video, clearly delighted by the comparison. Meanwhile, the Outback experience continued to be shared across social media, racking up over a million views and sparking heated debates.
“Outback used to be excellent. Now it’s a crapshoot what experience you’ll have on any given day,” one follower writes.
“I believe you handled it well. Shame on them,” another adds.
Interestingly, this wasn’t the couple’s first run-in with Outback. They had previously been regulars but had drifted away. Only to return for what they hoped would be a pleasant night out. Instead, they found themselves disappointed once again.
Outback Responds, But Florida Couple Isn’t Interested
Gangsta Gramps didn’t just vent online. He also addressed Outback management directly. With 30 years of restaurant experience under his belt. He offered pointed advice on what went wrong and how the staff could improve. Some viewers agreed that leaving was justified. While others argued that a simple “excuse me” might have solved the problem.
“I am one of those customers. We don’t complain. We just got up and left,” he said. “But, it happened to the wrong person,” he adds.
Outback did respond, reaching out via TikTok to apologize and ask for contact information. However, the couple declined compensation. They plan to return to the same location next week, promising to film the follow-up, leaving the internet eagerly waiting to see if redemption or disaster awaits.
Kendra Quinn 
Emma Taylor 
