The holiday season can already feel overwhelming, especially as shoppers rush through stores trying to check items off their lists before Christmas arrives. Unfortunately, that stress boiled over in a very public way when a Michigan woman inside a CVS store completely lost her cool, and TikTok was there to catch every second of it.
A video circulating online shows a tense confrontation between a CVS employee and a customer that has viewers shaking their heads. The TikTok, which has already racked up thousands of views and hundreds of likes, captures the kind of retail chaos that feels all too familiar during the busiest shopping weeks of the year. And yes, this incident also took place in Michigan, making it especially uncomfortable for locals who recognize the setting all too well.
The clip opens with the visibly angry customer telling the employee, “Call 911 if you need.” While the exact cause of the initial argument isn’t shown on camera, it’s immediately clear that tensions are high. The woman continues to escalate the situation, bluntly telling the CVS worker that she is “Not a good supervisor.” From there, the disagreement shifts to the self-checkout area, where the employee can be heard saying, “I’m not helping you.”
Michigan Karen Moment At CVS
That statement seems to be the breaking point. The argument intensifies, with voices raised and frustration spilling over as other customers linger nearby. As often happens in these retail confrontations, the woman eventually threatens to call corporate, a familiar move that viewers have seen countless times in similar videos. She doesn’t stop there, either, adding a pointed warning: “You will be sorry, missy.”
Before the video ends, the woman turns her attention to another employee, instructing him to teach his staff customer service, and saying, “Now I’m escalated.” The clip cuts off shortly after, but the drama didn’t stop there. The person who recorded the incident later posted a follow-up story time video to explain what actually sparked the confrontation.
According to that update, the argument reportedly started over a Christmas ornament being sold at CVS. While that detail adds context, it doesn’t necessarily justify the level of anger on display. The TikToker also clarified that no one was hurt and that everyone eventually went on with their day once the situation cooled down.
She Takes Her Christmas Decor Very Seriously
Scenes like this feel especially jarring during the holidays, a time when patience is already running thin. Retail workers are often stretched to their limits, and incidents like this highlight just how quickly things can spiral when emotions run high. Even so, causing a public scene over a holiday decoration is never a good look.
“The most wonderful time of the year…unless you work retail,” one person commented. “That poor cashier,” another said. “It is not a retail worker’s job to control your temper,” a third person added. “Normalize refusing service to these ppl,” a fourth comment read.
In the end, it appears the Michigan woman still didn’t get what she wanted, despite the confrontation. Hopefully, this viral moment serves as a reminder that a little kindness and restraint can go a long way, even when holiday stress hits its peak.
Nina Franklin 
Kenna Raye 
Lola Wheeler 
