Florida Fast Food Worker Snaps At Customer With Disabled Father During Awkward Encounter: ‘It’s Actually KFC’s Fault’

One Florida woman thought she was doing something simple and kind: picking up food for her disabled father. Instead, she walked straight into a surprisingly rude encounter with a fast-food worker that TikTok can’t stop talking about.

The TikTok video was posted by @Janet2you, already racked up more than 1.2 million views, proving once again that Florida is ground zero for unexpected internet drama. Unlike some clips where customers are caught screaming or throwing fits, this one flips the script. The customer stayed calm, and it was the employee who seemed to be snapping.

The TikTok begins mid-conversation, with the woman politely saying, “I’m sorry,” after missing what the KFC worker said over the speaker. Instead of repeating the order instructions, the employee reminded her that they were “on a timer” and she needed to order quickly. That set the tone for what viewers quickly labeled as a pretty unnecessary flex of power from behind the headset.

Florida KFC Worker Goes Viral For Giving Customer Attitude

The woman tried to explain that she was ordering food for her disabled father, hoping for a little understanding. The KFC worker acknowledged that with a “That’s perfectly fine,” but immediately doubled down by reminding her yet again about the timer.

If you’ve ever sat in a drive-thru line wondering why it feels like a race against the clock, now you know: many fast-food chains track order times for efficiency. But rarely do you hear the employees using that as a weapon against customers.

At that point, the Florida woman had had enough. She calmly stated that she had recorded the entire interaction then simply drove away without getting the food. No meltdown. No fight. Just a quiet exit.

TikTok Was Torn

TikTok commenters, of course, had plenty to say. Some backed the woman, arguing the worker was unnecessarily rude and lacked empathy, especially after hearing about her disabled father. Others surprisingly defended the employee, noting that timers are a real source of pressure in the industry and can cause major stress for workers who get penalized if times run too long.

“It’s actually KFC’s fault for putting pressure on their workers with those timers,” one person commented. “I blame corporate cuz they genuinely do put SO MUCH pressure on their staff,” another agreed. “I would have sat there another 6 min and then drive off,” a third person chimed in. “I’ll never understand people who get to a drive-thru and don’t know what they want,” a fourth comment read.

Either way, the clip has sparked debate over how much patience both customers and employees should have with each other in high-pressure environments like fast-food drive-thrus. And in classic Florida fashion, it’s now added to the ever-growing library of viral, head-shaking moments from the Sunshine State.